You want a what?

Posted on Monday, Feb 23, 2015

“I need you to grant my daughter and son-in-law access to renew their licenses online in Germany.”

“Okay, well let’s back up for a second and maybe you could explain to me the situation so I can figure out how I can help.”

“My daughter and son-in-law are deployed in Germany with expired Texas driver’s licenses and Germany recently passed an ordinance that without a valid state driver’s license, a German license would be voided. THEY CANNOT DO ANYTHING! THEY ARE STUCK THERE AND LITERALLY ARE NOT CAPABLE OF RENEWING THEIR DRIVER’S LICENCES ONLINE BECAUSE TEXAS HAS SOME SILLY RULE AGAINST IT.”

This is only one example of the many diverse cases that I have been working on throughout my internship experience thus far. It is always something different for every phone call or email; you would think that some people would call in with similar problems, but nope- never. It is incredible the different problems that people deal with and how just one phone call to my office can make a world of a difference. I was able to help that man get his daughter and son-in-law a valid Texas driver’s license and submitted information on the case that will hopefully be able to file as a bill. The bill would be something similar to this- any military man or woman on active duty can renew their Texas driver’s license at anytime regardless of expiration dates and renewal guidelines. Another case that I have been working on for the past month is incredibly rare. I got a call about a month ago from a grandmother that lives in my boss’ district. She told me that her granddaughter had escaped from her home and has been 
trying to get a birth certificate for the past five months. The grandmother was hopeless and said that this call was her last resort. I took down all the information and long story short; this girl is 19 years old with literally zero record of her existence. Her parents have been trying to keep their nine children “off the grid” and have chosen not to file a birth certificate or get a social security number for any of their kids. This family lives a very simple life style in rural Texas and has been 
homeschooling their children and sees a family friend for a physician. This girl has no school records, medical records, or anything for that matter to prove her existence. After two weeks of working on the case and corresponding with a woman at state health services, this girl decided to make a Facebook page and take her story to the media. I showed my boss the page and from that moment on our office has made getting this girl a birth certificate a number one priority. My boss got her a pro-bono lawyer and told her that she would do anything she could to help her in anyway. These two cases have been the biggest cases that I have worked on for the past six weeks and it has been nothing short of exhilarating. I am looking forward to the months ahead and the rewarding feeling of helping people when they are at their wits end. 

Nicole Elmurr
Representative Marsha Farney
Austin, Texas - Spring 2015


Tags: Austin, Cases, Service